Monthly Archives: November 2008
Best Buy & PBwiki – Customer Support as a Culture
You often have read our articles about how customer support is not a department, it is a culture. A recent article in the Consumerist tells the story of how Best Buy is instilling customer support as a culture as a …
Advice for Young Entrepreneurs
As Mason Cooley said, “Advice is more agreeable in the mouth than in the ear.” However, as a novice in a field, advice from someone with experience can be the greatest of gifts. One of our partners shared some of …
