Monthly Archives: January 2009

Lessons Learned from Staples Customer Service

We do a lot of business shopping for WV at Staples, and because of a mix-up in our account we had to contact their customer support department. After filling out their form online, we received two automated email replies: #1 …

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What Kind of Lion Will You Be?

Many of you who know me, know that I am a big TR (Theodore Roosevelt) fan. I was rereading a book TR wrote about his adventures in Africa, and I was struck by a line he wrote, “The darker the …

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