Monthly Archives: January 2009
Lessons Learned from Staples Customer Service
We do a lot of business shopping for WV at Staples, and because of a mix-up in our account we had to contact their customer support department. After filling out their form online, we received two automated email replies: #1 …
What Kind of Lion Will You Be?
Many of you who know me, know that I am a big TR (Theodore Roosevelt) fan. I was rereading a book TR wrote about his adventures in Africa, and I was struck by a line he wrote, “The darker the …
