Monthly Archives: August 2010
A Tale of Two Customer Experiences
“It was the best of experiences. It was the worst of experiences. “ – TK With all due respect to Charles Dickens, I borrowed his poetic creativity as an opening to talk about two very different customer experiences that I …
Ham, Cheese, and Hold the Anger Please…
About the Author: Tracy Campbell is CEO of Simplicated, LLC, Productivity Consultant, trainer and speaker. I recently spent an extended period of time in a small Montana town with a surprising selection of gastronomic offerings; Mexican, Thai, Italian, Greek, wonderful …
How Do You Handle Problems?
About the Author: Elinor Stutz is CEO of Smooth Sale, LLC, International Author, Sales Trainer & Coach, and Motivational Speaker. Do you handle an upset with confrontation or with relationship building that gets results? Last month, I registered for a …
Why Did We Get Into This Game?
About the Author: John J. Walters is a freelance associate at Wasabi Ventures and CEO of MeetingCaptain. I ran across the 100 Thing Challenge not too long ago and since then the idea has intrigued me. My father had a …
