Case Study: Bringing a Support Mentality to a Start-up

Rachel Pennig, the newest addition to our Wasabi Ventures advisory panel, is starting a new role at start-up Syncplicity, located in San Francisco, California. In the coming weeks, Wasabi Ventures is going to follow the developments of the support team, which Rachel is blogging about on the Syncplicity Blog.  Read about her first week below:

Week 1
I’ve started a new adventure as a Support Guru at Syncplicity. This role will be a unique challenge for me – no existing dedicated support team, low ticket volume, but technological needs that are detailed and complex. This blog series will follow me as I build the support team and services at Syncplicity to match the needs of their users.

What does Syncplicity do?
Syncplicity is a service that allows you to sync all of your files in one place. No more carrying a USB flash drive or burning content to CDs – it’s all available online in an easily accessible and secure format. The Syncplicity service backs up your data and keeps it safe in case of catastrophe. As someone who has lost more than a few files due to a cat dumping a cup of water into my MacBook, this is a service I know many people can use.