Category Archives: Customer Service
Do They Know?
A Simple Solution To Let Clients, Prospects, Friends and Family Know You Care! Did you send holiday greeting cards to your clients last year — or just feel guilty because you didn’t? Now is the time to plan for this …
Awkard Moments Require Relationship Building Techniques
We have all encountered awkward moments whether with a significant other, client, or prospective hiring manager. Whether you feel betrayed, anger, or embarrassment is of less importance than the manner in which you respond. Sales techniques once again lead the …
Navigating Strong Vendor Relationships
One of the most challenging issues of managing a business is developing reliable vendor relationships. From phone services to insurance to printing and banking. Case in point: I recently invested around 10 hours assisting a business establish a merchant services …
What Do Earthquakes Have in Common With Business?
What do earthquakes have in common with business? They both shake things up and may instill some fear! The good news about experiencing an earthquake as opposed to hurricanes or tornadoes is they are over in less than a minute. However, …
