Category Archives: Customer Service
Failure Is Simply The Opportunity To Begin Again
You may recognize the quote credited to Henry Ford which, in its entirety reads “Failure is simply the opportunity to begin again, this time more intelligently.” How common it is for most of us, (myself included), to fail to recognize …
Fair Play reaps increased success
Think back to the first time you delivered a brand new project to a client. I’m willing to bet it took more time than you anticipated. You might have even encountered misinterpretation on both sides, creating discontent. This happens frequently, …
Your Start-up and the Power of a Smile
This weekend, we made a trip down to Arlington, Massachusetts to go to dinner at Tryst, a great suburban bistro from Paul Turano. Besides great food and excellent drinks (note: you have to try the appetizer fish tacos), we got …
4 Good Habits that Make Great Business
The world often judges business by “the bottom line” – but often the bottom line is dramatically affected by human behavior. Years ago, Dan Sullivan, founder of The Strategic Coach Program, introduced me to what he calls the “Four Referability-Habits.” …
