I have traveled a lot.  In some years of my life, I have spent as much as 50% of the nights sleeping in a hotel.  But very few of those evenings have been spent in Hyatt hotels.  So, on a recent trip to Hawaii, I spent 9 nights at two different Hyatt properties - the Grand Hyatt in Kauai and the Hyatt Regency in Maui.  Besides being beautiful and amazingly well designed, the Hyatts also did a great job of showing what it means to deliver excellent customer service.

In one of the brochures for the hotels, the general manager had a note that every staff member was there to make our stay perfect.  And this statement seemed to be true over and over.  Every single staff person we passed during our stay would say “hello” or “aloha”.  They were always smiling.  They were always willing to give some local advice or direction.  In addition, they paid great attention to detail.  Things were constantly being cleaned and straightened.  Things were always in place and always looked fresh.  Customer service was an obvious focus, and it made us feel like we were important.

As entrepreneurs, it is our goal to make our customers feel as if they are important.  This is how you make customers become ambassadors for your business, just like Hyatt has done with us.

This entry was posted on Tuesday, October 21st, 2008 at 9:00 am and is filed under Customer Service, General Business. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.