This week one of the companies that we advise had a major technical meltdown. Their service was offline to all of their customers, and things looked like the outage was going to last for awhile. Within seconds of the outage being detected, the entire company sprang into action. All of the technical folks began working on the issue at hand, marketing began crafting a message for the press and customers, and support handled any of the incoming inquiries. This frenzied effort was wonderful to see and really showed the dedication and skill of the team. The net result of this effort were a shortened downtime, ZERO customer complaints, and a great internal sense of pride on the excellent effort put forth.

This made me think of a memorable quote that every entrepreneur should live by, “It is not important how many times you fall down, it is how many times you get up.” In running your business, you are going to fall down.  Things are going to break, you are going to miss sales numbers, bad things will happen. The key is not to worry about those things. The secret is to adopt/adapt and move forward. You will build a stronger company by overcoming problems more than you could from never experiencing the challenges at all.

This entry was posted on Saturday, May 10th, 2008 at 10:03 am and is filed under Management, Start-up Life. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.