http://blog.wasabiventures.com/should-you-always-listen-to-customers/ Entrepreneurship at Its Best Tue, 06 Jan 2009 04:35:16 +0000 http://wordpress.org/?v=2.6 http://blog.wasabiventures.com/should-you-always-listen-to-customers/#comment-113 Alan Cooper Thu, 14 Aug 2008 10:14:51 +0000 http://blog.wasabiventures.com/?p=35#comment-113 You might also point out that while PBWiki's market position is as an easy-to-use wiki tool, the tool actually sucks pretty badly. Whether or not you listen to your customers is moot if you can't design a good product. PBWiki has a big target painted on its back right now and it's only a matter of time before someone who knows how to extract useful information from users (not customers) and design decent interaction with that knowledge will create a decent Wiki tool and crush the peanut butter guys. As Uncle Bob Martin says, "Craftsmanship is better than crap." You might also point out that while PBWiki’s market position is as an easy-to-use wiki tool, the tool actually sucks pretty badly. Whether or not you listen to your customers is moot if you can’t design a good product. PBWiki has a big target painted on its back right now and it’s only a matter of time before someone who knows how to extract useful information from users (not customers) and design decent interaction with that knowledge will create a decent Wiki tool and crush the peanut butter guys. As Uncle Bob Martin says, “Craftsmanship is better than crap.”

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